Les Points Forts et les Points de Vigilance
Some useful techniques for facilitating the kick-off event
Benefits and Concerns (Bs &Cs)
Ask the team what they think the benefits and concerns are at the end of the event.
Capture the output on flipchart and ensure follow-up actions are agreed Bs & Cs is a useful tool for after the event review.
Using the technique allows us to:
- provide a structured framework for feedback
- capture what went well
- identify what did not go well
We can use this technique to:
- round off the event
- highlight successes
- surface problem areas and potential barriers to progress
- improve for the future
We can apply this technique in most situation including:
- team meetings
- working group sessions
- training events
- close of workshops.
Some useful tips :
- Be constructive
- Bear in mind techniques for giving feedback
- Deal with benefits first
- Frame concerns in a positive way :
- express as "how to" questions
- use "I wish I knew" statements
- Open up concerns for discussion
- Keep "benefits and concerns" sessions short and participative
- Use the b&cs results to improve performance
- Prioritise concerns
- Consider whether any concerns are critical
- Apply problem-solving techniques to help overcome concerns
- Agree actions arising from benefits and concerns
- Carry through to the next event
Always state benefits first, followed by concerns, in order to foster a `win/win' situation. This provides a more positive atmosphere for the team to progress with an idea to a possible solution and finally to an action plan.
Bs/Cs analysis helps to increase the quality and team confidence in the solution and ensures that potential problems with the solution are identified.
- The leader lists the benefits associated with the idea(s) selected.
- Once the leader has stated the benefits, then the resources can
provide their benefit statements.
- Next, the leader states his concerns in prioritised `how to' (H2) or `I wish I knew' (IWIK) statements - stating his greatest concern
first-and solicits concerns from the rest of the team.
- Each person's most critical concern should be stated first to help focus and prioritise the energy that the team will use in the next step of the process.